Shipping & Returns

Shipping

Coffee

We offer free U.S. shipping on coffee-only orders, with no minimum purchase required. Coffee orders ship via our Economy carrier service. We currently ship exclusively within the United States.

Brewing wares and accessories

Brewing wares and accessories in our Ritual range ship directly from our supply partners. Shipping for these items is calculated at checkout using the supplier's rates, and the free coffee shipping offer does not apply to them. If an order contains both coffee and wares, the coffee still ships free and the ware shipping charge shown at checkout still applies.

Because wares ship from a different location than our coffee, they may arrive separately and on a different schedule.

Returns & Refunds

Coffee

We want every cup to meet your expectations. If you're not happy with the quality or freshness of your coffee, contact us within 14 days of delivery at primary@drinkoricoffee.com and we'll make it right with a replacement or refund.

If your coffee order arrives damaged or you received the wrong item, email us within 7 days of delivery with your order number and a photo of the issue — we'll send a free replacement or issue a full refund, no return shipping required.

Because coffee is a perishable food product, we're unable to accept returns of opened bags for reasons other than the quality or damage issues above.

Damaged, defective, or incorrect wares

If a ware or accessory arrives damaged, defective, or is not the item you ordered, email us within 7 days of delivery at primary@drinkoricoffee.com with your order number and photos of the item and its packaging. We will cover return shipping if the item needs to come back, and you will not pay for the replacement.

Because these items ship directly from our supply partners, we raise the claim with the partner who shipped it. That can take longer to resolve than a coffee claim, and we will keep you updated while it is open. If the partner cannot supply a replacement, we will refund the item.

Returning a ware you no longer want

Unused wares and accessories can be returned within 14 days of delivery. The item must be unused and in resalable condition, in its original packaging, with all included parts and accessories. Return shipping for a change-of-mind return is the customer's responsibility, and the refund covers the item price rather than the original shipping charge.

Filters and other consumables

Filters and similar consumable supplies can be returned only while the package is unopened. Once a filter package has been opened we cannot accept it back, for the same reasons that apply to opened coffee. If an opened package turns out to be defective or was the wrong item, contact us and we will still make it right.

Read our complete Refund Policy for full details.