Refund policy

We roast frequently in small batches, so every bag of ORI Coffee ships as fresh as possible. If you're not happy with the quality or freshness of your coffee, contact us within 14 days of delivery at primary@drinkoricoffee.com and we'll make it right with a replacement or refund.

Damaged or Incorrect Orders

If your order arrives damaged, or you received the wrong item, email primary@drinkoricoffee.com within 7 days of delivery with gyour order number and a photo of the issue. We'll send a free replacement or issue a full refund — no return shipping required.

Opened/Used Coffee

Because coffee is a perishable food product, we're unable to accept returns of opened bags for reasons other than quality/damage issues covered above (food safety and quality standards).

Unopened, Unused Items

Unopened merchandise (e.g. brewing accessories, if offered) may be returned within 30 days of delivery for a full refund, minus original shipping costs. Contact primary@drinkoricoffee.com to start a return.

Subscriptions (if/when offered)

You can pause, skip, or cancel a coffee subscription at any time before its next billing date from your account or by emailing primary@drinkoricoffee.com.

How to Reach Us

Email primary@drinkoricoffee.com for any order issue — we aim to respond within 1-2 business days.